Straight answers to the questions we hear most from Central Coast businesses. If your question is not here, call us at (831) 724-4634 or send a note to [email protected] — a real person will get back to you.
ABOUT RVS TECHNOLOGY GROUP
What does RVS Technology Group do?
We provide enterprise-level technology solutions to small and mid-size businesses — from complete managed IT services to cybersecurity, cloud services, and disaster recovery. Our mission is simple: take the complex landscape of information technology and simply make it work, enhancing your efficiency and security without breaking the bank.
What areas do you serve?
We are headquartered in Watsonville, California, and serve businesses across the Central Coast and Tri-County area — Santa Cruz, Monterey, and San Benito counties. Our roots here run deep: more than 27 years in business, 20-plus years in Watsonville Rotary, and active roles with El Pajaro CDC and Cabrillo College.
What kinds of businesses do you work with?
Small and mid-size businesses across a wide range of industries, including agriculture, food production, insurance, professional services, retail, and nonprofits. If your business depends on technology to operate — and nearly every business does — we can tailor a solution to fit.
What makes RVS different from other IT providers?
Four things our clients mention most: flexible monthly agreements, stellar customer service, customizable IT solutions, and affordable, superior cybersecurity. We are locally owned, your call is answered by people who know your business, and we have built our reputation one relationship at a time since 1998.
SERVICES
What are managed IT services?
Managed IT services means we take ongoing responsibility for your technology — proactively maintaining your systems with enterprise-level security, management, and monitoring tools so problems get caught before they interrupt your day. You get a full IT department’s capability at a fraction of the cost of staffing one.
We do not have any IT staff. Can you handle everything?
Yes. Many of our clients have no internal IT at all — we serve as their complete technology department, from help desk support to strategic planning. For businesses that do have IT staff, we work alongside them, adding depth, coverage, and specialized expertise where it is needed.
Do you support remote and hybrid teams?
Yes — providing and securing remote access for mobile workers has been a specialty of ours for years. We set up your team to work safely from anywhere, with solutions built on Microsoft 365 cloud services and properly secured connections back to your business.
Can you help us move to the cloud?
Absolutely. From Microsoft 365 migration to complete cloud services management, we help businesses take advantage of cloud technologies to improve productivity and reduce IT costs — with a plan that fits your operations rather than a one-size-fits-all push.
CYBERSECURITY
How do you protect businesses against cyber threats?
We start with a risk assessment to understand where your exposure actually lives, then deploy layered defenses tailored to your business — supported by continuous monitoring through a 24/7 Security Operations Center. As a Sophos Gold Partner, we bring next-generation tools that defend, detect, and respond around the clock.
Do you train employees on security?
Yes. Human error is often the weakest link in cybersecurity, so our social engineering training programs teach your staff to recognize and respond to threats like phishing emails and browser hijacking. A well-trained team is one of the most effective — and most affordable — defenses a business can have.
Can you help us qualify for cybersecurity insurance?
Yes. Carriers increasingly require specific safeguards — such as multi-factor authentication and documented security policies — before they will approve or renew coverage. We set up your systems to meet those requirements, so your business is both protected and compliant with the standards your policy demands.
What happens to our data if disaster strikes?
With the right preparation, you recover and keep working. As an Acronis Gold Service Provider, we build backup and disaster recovery systems with cloud-based protection designed for rapid restoration — so a ransomware attack, hardware failure, or natural disaster becomes a recoverable event instead of a business-ending one.
WORKING TOGETHER
How does pricing work?
We work on flexible monthly agreements designed for small and mid-size budgets, tailored to the services and level of support your business actually needs. No bloated bundles — just a plan built around your operations, with the flexibility to adjust as your business grows.
What are your support hours?
Our office at 1046 E Lake Ave in Watsonville is open Monday through Friday, 8:00 a.m. to 5:00 p.m. Behind the scenes, our monitoring tools and 24/7 Security Operations Center keep watch over managed client systems around the clock, every day of the year.
How do we get started?
Start with a conversation. Call us at (831) 724-4634 or email [email protected], and we will talk through your current setup, your goals, and where technology is creating friction. From there, most engagements begin with an assessment that gives you a clear picture of where you stand — no pressure, no obligation.