We are your IT Department
Proactively maintain your information technology assets with a predictable monthly recurring cost. Rest assured your IT systems are always secure and available. Properly inventory your IT equipment and applications.
Keep your IT aligned with your organization’s goals and objectives.
Managed Services
HelpDesk Services
Our staff can help you and your staff clear any technical hurdles to keep you on course and on time. Our service delivery process aims to address your service request within 30 minutes, resolving or escalating the problem to our experienced technicians in a predictable and efficient manner.
IT Administration
We can help ensure your users will only access the resources they need to do their jobs, to help you manage the overall security of your network and cloud solutions by using security best practices and the principles of least privilege.
Disaster Recovery
The most important defense against data loss is a well-maintained backup system. RVS Technology Group uses backup tools like Acronis to protect your data by ensuring these backups will be regularly created and monitored. We stick with the 3-2-1 Backup Rule: keep at least three (3) copies of your data, store two (2) copies on different storage media and ensure at least one (1) copy is located in a separate physical location.
Software Patch Management
Our management tools allow us to automatically deliver updates for your IT operating systems, productivity applications, and 3rd party software.
System Protection
We monitor and secure our client's networks with the latest endpoint security protection solutions including Sophos Security Solutions to keep your systems free of viruses, malware, and ransomware. When a threat does occur, our technicians are immediately notified, and a remediation action gets executed with the highest priority.
Annual IT Evaluation & Recommendations
We help you plan for the future. Using our intimate knowledge of your technology environment, we will annually review how well your IT is serving you and then provide recommendations tailored to how your organization can optimize the use of IT to meet your business goals.
Monthly IT Reports
We stay in touch. We send you monthly IT management reports to keep you informed about the health and security of your IT Assets. We meet you where you work to review the status of your IT, discuss your priorities for current and future IT needs, and to assess your overall satisfaction of the services we provide.
Proactive Services
With state-of-the-art monitoring tools including Sophos, Endpoint Protection and Kaseya, we constantly monitor your network for unexpected threats and problems, aiming to resolve them before they disrupt your staff or services. We use automation like Auvik to keep a current inventory of your active IT equipment. We manage warranties and vendor relationships with automatic renewal and service expiration notification. We maintain your disaster recovery solution, periodically verifying that recovery can actually function when you need it most.
